As many callers were advised to look after their symptoms at home without seeing their GP, the NHS Direct telephone service reduced the demand on NHS resources and helped to avoid unnecessary trips to the doctor, dentist and accident and emergency department. Home Health A-Z Live Well Care and support Pregnancy NHS services Home; Back to Home. Telephone: 0300 311 22 33 Programmes including the web-based advice service are continuing as normal, alongside NHS Direct’s innovation projects, which include the NHS Wellness health coaching programme. 24 hours a day, 7 days a week. In total, there are 3 ways to get in touch with them. How do I feedback or make a complaint about an NHS service? Since its creation, the NHS Direct website was steadily improved and developed, attracting more users. Page contents. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; in Scotland, NHS 24; and in Wales, either NHS Direct Wales or 111 depending on area. There is more information about getting medical help on the NHS website. All NHS Direct health advice and information on the website passed through a rigorous clinical check by medical professionals before it was published.[3]. NHS 111 Wales is available 24 hours a day, every day. If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS website. See our COVID-19 vaccination programme page for the most up-to-date information. Users of the service, through whichever channel, were asked questions about their symptoms or problem. How to contact NHS England. General Post (including complaints, but not legal proceedings): NHS England, PO Box 16738, Redditch, B97 9PT. For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online. This information can be found here. [12], In April 2007, NHS Direct became an NHS Trust, giving it the opportunity to apply for foundation trust status. If you are a member of the public looking for health advice, go to the NHS website. We use cookies to collect information about how you use GOV.UK. If you are registered with a GP practice, you will already have an NHS Number To find out your NHS Number you can contact your GP practice and ask them to look it up. Trouvez les Nhs Direct images et les photos d’actualités parfaites sur Getty Images. NHS Direct Wales: July to September 2017 . Search the NHS website. We are creating a number of new services available through NHS 111 online, to support the response to coronavirus (COVID-19). We welcome your questions and comments about the NHS and its services, including this website. The service was equipped to deal with a huge range of health enquiries, from symptomatic queries that require assessment and treatment, to requests for local healthcare services and healthy living advice. For life-threatening emergencies, call 999 for an ambulance. These services are commissioned by Clinical Commissioning Groups (CCGs). The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. Additional waves of pilots were established in contact centres around England until the whole country was covered by the NHS Direct telephone service in 2000. This includes hospital care, NHS 111 services, mental health services, out-of-hours services and community services such as district nursing. You can call if you are feeling ill and unsure what to do. We use this information to improve our site. Menu Close menu. You can read more about our cookies before you choose. NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. Some landline providers allowed 0845 calls within "inclusive" minutes. The NHS Direct telephone service also provided a confidential interpreter service in many different languages, which could be accessed by stating the language required when the call was answered. Know any other ways to contact NHS Direct? The NHS 111 online coronavirus service directs users to NHS.UK for more detailed information and advice. Home Health A-Z Live Well Care and support Please visit the NHS Improvement website for details of how to get in touch. In 2008, NHS Direct set up a free 0345 number run by BT which was initially planned to replace the 0845 helpline. NHS Direct employs around 2,750 staff and handles over 8 million calls a year. NHS Direct only provided its service for residents and visitors in England, and there are corresponding public services covering Scotland (NHS 24) and Wales (NHS Direct Wales). NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. We’ve put some small files called cookies on your device to make our site work. If you are outside this area, please call 0845 46 47. The programme also provided a web based symptom checkers on the NHS Direct website and via mobile, both as apps for iPhone and Androidsmart phones a… NHS Direct in England can currently be contacted by phone on 0845 46 47, although this is gradually being changed to the new NHS 111 non-emergency number. Our Customer Contact Centre opening hours are: 9am to 5pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. Show Search Help . How to make a Freedom of Information request to NHS England, Freedom of Information publication scheme. The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. If you cannot find your NHS Number at home, you can ask your GP practice to help you. The latest NHS data revealed that the number … How could this website work better for you? Other symptomatic callers were able to speak to a nurse practitioner, who asked about their condition in order to recommend the best course of action. More complex problems were assessed by a nurse and could then be given treatment advice or referred on to another service within the NHS. Coronavirus (COVID-19) update. You should be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters. NHS England commissions or buys primary care services. If you have an old medical card, it will have an old style NHS number made up of both letters and numbers. If you need help booking a test, or have been contacted by NHS Test and Trace and have a question or concern, call 119. Webchat: Look for the chat icon on this page An NHS boss has warned the number of hospital admissions has skyrocketed in barely over a week. The Labour party, which founded NHS Direct, voiced its opposition to the proposal, although it had promised to introduce the new 111 hotline nationally in its election manifesto.[17][18]. In England and Wales, the NHS Direct telephone service was available on 0845 46 47 and was run by a specially trained team of information handlers and healthcare professionals, including nurses and dental nurses. NHS Direct supported many local health authorities in England, including primary care trusts (PCTs), helping them to deliver high-quality healthcare to people in each region. Our advice for clinicians on the coronavirus is here. Phoenix House, Topcliffe Lane If you are thinking of making a complaint, please read the following important information before you contact us: NHS England does not commission secondary care (with the exception of Specialised Services). If you do not have a regular dentist, call the appropriate dental helpline number for your Health Board area. Members of the public, patients, and their representatives should contact our Customer Contact Centre. Search Close search. We are closed on bank holidays. 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