There will be a delivery fee if approved for a replacement. Some Hot Buys only available online. Warranty claims without the receipt may be rejected. 1-800-628-8737 Call. Cutting-edge foam and an exclusive support system for a cool, comfy sleep. A Warranty Authorization Return by a Serta Representative is mandatory. As part of Serta’s warranty package, they tell you how to better care for your mattress to extend its lifetime. ... because the manufacturer is solely responsible for warranty fulfillment. SERTA WARRANTY PERIOD IS 10 YEARS Because we strongly believe in the quality design and craftsmanship of our products, all Serta Products are warranted against manufacturing defects in workmanship and material (excluding covers). There is a law tag on both the mattress and box spring. This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). Serta requires you contact them directly for warranty service. Warranty service coverage is everywhere in all 50 states! If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday. Please complete the fields below to the best of your ability. Start a Warranty Claim. If you notice a defect, contact the Serta retailer from where you purchased the set for warranty service. Learn more about your mattress warranty or make a warranty claim. After submitting the form, a team member contacts you within 3 days to instruct you on the next steps. Details We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. Get In Touch To contact us for product information or answers to any other questions, please use the form below. Only your email address and contact information are required to file a warranty claim with us. Purchase Date * MM / DD / YYYY; Order Number * Customer Number * SKU# * Vendor Brand * Description * Purchase Price * Receipt Upload. The information that you provide in this form will be reviewed by the Serta warranty team Monday–Friday, 9am–5pm (ET) and you will be contacted within 3 business days with next steps. Shipping and Delivery. These long-term warranties should give consumers as much comfort as the mattresses themselves! Date of Purchase* Invoice Number* Was the showroom incharge helpfull ? ... It’s easy – you can start a warranty claim right on their website. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. Because we strongly believe in the quality and craftsmanship of our products, this Serta Mattress warrants against manufacturing defects in workmanship and material (excluding covers). So be aware that the "20 Year Warranty" is just 90 days. Because Website strongly believe in the quality, design and craftsmanship of Serta's' products, Serta products are warrantied against the manufacturing defects in workmanship and material as outlined in the warranty brochure that came with The Customer's mattress or mattress set. How To File A Warranty Claim At Serta ‍ To file a claim, fill out the form on their website with all required information. Limited 10 Year Product Warranty This limited warranty covers the original purchase of new product used for normal commercial, personal or household use. Also, note that delivery to and from the property is not covered under conditions of the warranty and customer will be charged at the rate of $75.00 within normal delivery areas. If you observe a defect, contact Serta. I bought mine in 2017 and had it replaced within 6 months by the retailer. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the … Sealy, Serta, Simmons and Tempur-Pedic mattresses are covered by manufacturer’s warranties. Enhanced design with even better pressure relief for a truly restorative sleep experience. The Serta Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to: • Transportation and inspection costs • Bedding used in hotels, motels or institutional facilities ... All other claims including incidental or consequential damages are precluded. Age* Country of Residence* Nationality* Monthly Family Income* Mobile* Email. True ... to validate warranty. Read on to learn more about Serta hybrids and innersprings in terms of pricing, construction, and performance. Serta Warranty Information How Your Warranty Works Nationwide Coverage Buy with Confidence Your new Serta mattress set comes with a factory warranty detailed below. Claimants are made to go to “extraordinary lengths” to make a successful claim without having to submit to an inspection. new Serta ® mattress. A highly breathable and supportive mattress with a classic, responsive feel. 1800 Mattress helps you by facilitating the warranty claim process, but we are ultimately bound to the requirements … Consumer damage and comfort are not covered by the warranty. Call us at 1-888-557-3782, or fill out the form below to get in touch. We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set. If any of these are true, your warranty claim, fill out our contact form, (. Form below iComfort for WorkPro i5000 collection is well-suited for all needs and work locations from. 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