The pressure it put on my hips was unbearable. Saved me some misery and a ton of cash. Thanks! The pump quit working, but since it was past the 2 year warranty, customer service said I would have to purchase a replacement for $300 but since it was “so soon” it would only cost $103.00. I would imagine eventually I will need to take apart the pump to replace the seals at that end since rubber degrades over time. In 2019 the bed collapsed called customer service and was quoted $700 for new motor and that’s when we decided to get rid of it! And read the fine print about their “25 year” warranty, too. Case in point, I contacted the company to order a replacement foam topper. I do not have a copy of a contract where I initialed stating I knew the bed was not returnable. I hate this giant waste of money. I’ve had my King for 12 years and still love it! One of the hoses was loose and they ordered a new pump. had to keep the base, they won’t credit us for it and it’s $4,000.00. I’m just going to buy a $600-$700 mattress during Memorial Day weekend to stop this glorified air mattress! Taking this piece of crap out the City Dump and burning it on top of the worst pile of garage I can find. WHAT!!! I am so disgusted. I contacted my local store to see about a small replacement part, but they don’t carry parts. I t has the power frames and does not split in the middle. I wish I could recommend Sleep Number and give a good review but our bed has become a burden and too much time involved with support trying to get the bed working properly. She said, your 20 year warranty only over 2 years of coverage. What a piece of junk. Also, needed new pillowtop for queen and they wanted 900 plus shipping. We have our Sleep Number bed for 8 years and have a 20 year warranty, the air compressor went out my side, we went to our local store they gave us the headquarters number. The comments and experiences of different customers are really enlightening. I’ve had the ILE 360 smart bed for a month. My recommendation is that unless you fancy a bed that has the construction of something McGuiver threw together in 45 mins, steer clear of Sleep Number and don’t buy into the hype. Finally, the rubber mattress on one side ended up having a separation in one of the chambers. you need a degree to assemble the twin bed and i got NO help from customer service in chat. At least 20% of Sleep Number bed owners report having over the span of ownership at least one durability problem – such as a leaky air chamber, broken air pump, malfunctioning controller, deteriorating comfort layer, bulging sides, compressed foam borders and failing edge support. Owned bed for 2 1/2 years (only used for 2) as the first year we decided to renovate the house and did not set up bed right away. Sleep number wanted at the time $1200 which was flipping rediculous! Saved $300 +. Fits perfect. Slow leaks in both chambers after 9 years. Do yourself a favor and go temperpedic. Had a disgusting experience with the customer service reps at SleepNumber. very poor representation of product.did not get what I was led to understand I would get. I even had to change the mattress for a firmer one but it is not helping. and was blown away! Before this I could do 8-9 hrs at work, and ride my motorcycle 50-150 miles no problem. I am in agreement with the complaints listed here. Still pricey but loved it. I miss my sleep. Then we have to order the part, & another 99$ service call to fix it. The repair people do, for $199 what you can do yourself. We ended up getting bedbugs from the Sleep Number IQ 360 Bed we purchased. It’s been nightmare. The other problem that is ridiculously annoying is how the bed slides of the frame! I saw our new bed in the delivery truck laying against the old beds that had been picked up. I’m a senior citizen, with severe back problems who can’t afford to piss away $3000 every other year. After horrible customer service problems, the bed arrived. Great. I purchased a Sleep Number Bed in 2017 and what drove me to it was all the rave reviews. I bought in Ca Stoneridge mall Pleasanton from a nice salesperson Sharon. Dimethia Hasan. All they care is about their profits. Now I find out that I can only return the bed not the frame. I am not amused by this company, their over priced air mattresses, and deceptive customer service tactics. Lies from the sales people at the store. Don’t make my mistake! And, yes, I have had to replace the pump already at $300. SleepIQ® error: Your foot warming is not working, Sleep Number 360 smart Bed Remote Updates, Troubleshooting F1 error: Your Foot Warming is not Working, Troubleshooting E3 error on 360 Smart FlexFit: Step 2, Trouble With Remote Battery Life, Backlight or Stuck Updating, Sleep Number®, Bed Position, SleepIQ® or DualTemp™ options missing, Remote missing portions of my Sleep Number® setting, How to pair your FlexFit+ remote with your base, Both My Remotes Control The Same Side or The Same DualTemp™ Layer, Total Encasement Mattress Cover Installation, How to install Mattress Replacement Parts, How to install a replacement Sleep Number 360® smart pump, Traditional FlexFit Accessories Installation Guides, How to install bed straps onto your FlexFit adjustable base, Checklist: Getting ready for your delivery, Shipping & Delivery Outside the United States, InnerCircle Rewards Commonly Asked Questions, 360 Mattress & FlexFit Remote User Guides. The support staff is unfriendly and act like they really do not care if you get the bed working. It woke me up twice when it filled, and there is a hump on each side that angles you towards the middle or rolls you of the side. If we get the full split I’m thinking that wouldn’t happen. Please if you have any back problems don’t even think about buying one of them. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. We buy all our sheets, mattress protection, and several sets of pillows from Sleep Number which is very high in price. Customer service is not the best. My husband bought it hoping it would help his back. I really had to sell my husband on it because he did not understand spending $7.5K on a bed. After spending $9000. As far as the remote you could download a sleep number app depending of what model the bed is and operate it by using your smart phone. I bought an older King mattress and base that was in storage, the bladders were pretty full to the touch they felt firm, I tried each sides remote and both are pumping air, I got the 2 bases which are in perfect condition, however left the frame he was selling because I have one already. They have the worst customer care policies I have ever heard of. We had a problem with the air pump after owning it a few years. We returned it. She said it wasn’t a waste for people who weren’t capable of following the online videos to figure out what was was wrong or able to swap out the air mattress (she called it something else) or the pump. How about this. Trust me, I’m not the only person who feels that way. I had been experiencing severe allergy type symptoms and dizziness…all the symptoms of mold exposure but could not figure out where it was coming from until I decided to check my bed. I had to pay for the new pump (was pro rated they said) and now have to wait 5-6 days for it to come in so I can get my bed to function again. Have you been able to fix this? Overall very bad customer service. When you call them about it they just say change your sleep number. Then I went to the website. I am mostly a side sleeper, and i have to change sides every 2-3 hours all night long usually. Terrible customer service. We don’t sit and watch tv on it and I weigh about 140lbs my girl a lot less. Here are the five most common sleep number problems we found to consider when researching if Sleep Number is right for you: 1. We had the same problem….Peter slept in his recliner for the last 5 years and thought the sleep number bed was the solution. It is the worst mattress I have ever owned. Over priced glorified air mattress. In my opinion this product is over priced for the materials that are used to manufacture this bed.I have experienced mattress issues from get-go.c/s always sends me parts with no hassle,but I feel as though this is the R&D location. How to turn on Responsive Air™ technology, 360 Smart Bed Headboard Bracket Installation Guide, Troubleshooting my Traditional FlexFit™ Base, Troubleshooting My 360 Smart FlexFit™ Base, Recall Information:  Foot warming on Sleep Number 360® Smart Bed, 3 reasons getting your bed online is important, Editing, Removing, and Restoring Your SleepIQ Sleep Session. The king wasn’t big enough for him. We found a bed at Macys and have been happy so far with their policies. The installers reluctantly removed the old mattress as was promised, but dumped it on the side of the road about 600 feet from our house. 1. Of course, the representatives advise the problem is with your base which is not a our product! I too hate it and over paid for the worse bed I have ever had! The following two tabs change content below. If I can’t get comfortable on it then no one can!!! So disappointed in this purchase. This universal remote worked great for 4 plus years until recently when the CEO (Shelly Ibach) decided to make a technology change with no regard to how it impacted your existing customer base and the amount of money they spent to have that feature. They passed the buck onto the base manufacturer. My problem with this is, I purchased this system from sleep number, not the manufacturer of the base. Only after 2 years we are getting rid of the bed. I find my arms are not as sore. We will never buy another SLEEP NUMBER mattress or anything else they sell. Oh yeah. Took week to get to us because they forgot to push “submit”. How can I salvage my purchase? Now I have received an email stating the delivery will be March 27. Originally Sleepopolis started with mattress reviews, but we have big plans to expand going forward! Ours is about four years old and was much more expensive than any other mattress we ever purchased. I have been wondering if the sleep iq would take a reading from the cat if no one was in bed. I only found this site as I was looking to find some way to cover the ugly bottom mattress that shows, you cannot make this bed look nice. Recently had technicians come to make sure the bed was assembled correctly. I had a technician come in and a few days later the bed started squeaking again. Head over to our About page to learn more about the team behind Sleepopolis. I discovered this after having this bed recommended to me by several people, but for me it induced lower back pain, regardless of the setting I used. Sleep number bed the worst bed I have ever slept on I have the C-2 bed. Lesson learned. I wish I would have read the reviews for this bed before I purchased it. We call them prorated our price and end up buying the compressor at a really cheap price. Worst investment of my life, super disappointed. But she couldn’t tell me how much I would save by doing this troubleshooting and making my life miserable for another week. Sleep Number and BEDBUGS!!!!!!! Also, stuck with the frame. I wake up often and might get 4 hours of straight sleep on a good night. My lady, is totally confused. Warranty isn’t what they say it is. We are in the process of selling this bed and finding a new one ourselves. I found that the sagging in the middle can be caused by numerous things such as, the air sacks can be installed incorrectly, and by the fact that they are not zipped up together. And finally, the edge of the bed is flimsy because its just foam which makes it difficult to sit on to put on your shoes. Which involved several nights more of basically having my bed deflate under me every couple of hours. My back hurts everytime I sleep on one. The price was outrageous. 4.7 out of 5 stars 393 $229.00 $ 229 . I called back. My issues with this bed would fill a library so I will just stick to my major problems: COST as its relationship to the “LACK OF QUALITY OF THE PRODUCT”. My hips hurt every morning. Wish I had found this site before we spent 3k on our sleep number. After speaking to two separate supervisors, I was able to get them to take $100 off the return begrudgingly. I then told her it was then a waste of money to have a “repair” person come out. Thank you for letting me leave a comment. Needless to say, this hasn’t happened. Leave and come back after trying something else. Sleep Number prices are comparable to other foam or spring mattresses, with their Queen coming in around $800 (depending on your model). Seriously ???!!! I do not want to replace the bed, but need a headboard. I own a restaurant and this happens to us all the time on that review platform that starts with a Y and ends in a p. This is a great bed and my wife and I have never slept better! I’m so totally disgusted by the lack of quality in this bed!!! Best bed ever! She is professional and honest. So i have to use it. Initially, they were going to charge me $99 to send someone out. When I wake up my back and neck hurts so bad. The price of this bed I could have paid for a car. Or better yet, go with another company with better customer service. I have my side set on 100. Can never get the right number. She said they didn’t do that; they replaced the entire thing; if I took it apart to try to see what was wrong it would void my warranty. We asked, what it cost to fix the problem. Absolute garbage customer service! Learn to troubleshoot any problems and, when ne... © 2000-2020 Sleep Number Corporation SLEEP NUMBER, SELECT COMFORT, SLEEPIQ, and the Double Arrow Design are Here it is end Jan. still no bed to sleep on. Trench Effect. I wish I would have bought another mattress. Worst purchase ever made in our lives! We still hate it and both my husband and I have aches and pains we never had before. I repair most makes and models of beds for home use. I also tried buying pillows fro them and they’re expensive with no support. I really wish I had seen this web-site before purchasing a sleep number bed. It’s also the sorriest mattress we ever purchased. After looking at the prices I told my wife there’s no way I’m spending that kind of money without trying one out, glad I didn’t try the 100 day thing, good grief!!! I had to purchase a product from gorilla glue to help it from moving off the frame every single day. Didn’t fix the issue. What lies you’re told what deceit not right something should be done to this company. He had constant morning back pain for 8 years, and I had hip pain for about 2 years until we made this change. No trenching and customer service has been excellent. Cat peed before I got the protector on by dreamfit. Insult to literal injury. Their tactic is to say you have nothing to lose completely refundable Up to 100 nights. People will need to understand that these are air mattresses.. They’re limited in that aspect of design.. I’ve taken the bed apart piece by piece to see how well it’s been constructed, from pumps, hoses, mattress material, etc.. And I can definitely tell you, it’s cheaply made.. No doubt in my mind quality of the construction created many arising and current issues.. Save yourself the thousands of dollars paid on this fancy wrapped air mattress, and purchase fabric covered plywood. We call yesterday to inform the company that the bed is having a problem stay flated. The side benefit of doing that is if it doesn’t work back it goes to the store for a full refund. Got our twin xl sleep number beds in April 2019. We have the king split and it feels like I’m sleeping on bubble wrap. My husband and I purchased a sleep number p6 split. I have to sleep on the sofa because I can not stand the “trench effect” of rolling to the middle of the bed. They blame everyone but them selves. How is it possible for such a terrible company to get away with all of this when there are obvious so many customers that experienced the same problem?Stay away from these people they are scammers!!!!!!! The warranty is totally misleading. I can’t believe the better business bureau has not received a million complaints. I get out of the bed and my back is fine. Can no longer sleep in bed because the right side of bed sinks and you feel like you are rolling down a hill. I have had my sleep number bed for almost ten years. Maybe I just need to buy a new mattress cover and keep this baby. The bed is cheaply made and I couldn’t justify keeping it. It is on an angle. Wow! I needed the number for firmness (I use 80-85) for other problems (eg my back). However, it is on their fine print. We love our sleep number beds. Another thing I’d like to say about customer support is I believe they are all told to do whatever it takes so that no money comes out of Sleep Number’s pocket, and if that doesn’t seem to be working, try to make the customer feel stupid without ever actually insulting them. extremely poor service !!!!!! I called customer service, they were closed. However our salesman messed things up and ordered both to be delivered at the same time. Honestly, it is just a glorified air mattress. Don’t buy a select number mattress. After 2 years, the bed became nonfunctional due to a hole that developed around the air chamber which would make the bed deflate within 2 hours. pillows for neck pain. Use a. Customer service was prompt and excellent on the phone. The older bed is on our 4 poster bed and we laid down ply-wood over the slats. They just sent me parts and told me to do it myself, which is not easy. I thought a simple rotation would help. When you consider $99 to deliver that’s $350 wasted! Also, my experience with the Customer Service team is they are quick to become defensive and curt, which makes me believe they deal with these issues a lot. It isn’t only the appearance, it is a fact. Good luck if you read this and buy one of these Sleep Number beds anyway. I financed their home delivery fee and was never told if and when I would want to return my bed I would need to pay that $199 along with the return delivery fee. On June 14, 2019, I called to obtain a return authorization, GUESS WHAT, nope, you can’t return these that DON’T Fit! It had controls to raise/lower, the head and the foot positions. I received them on the 10th of June, 2019, and they don’t fit with this frame setup. It hadn’t, so she said that since I’ve never had a tech out since the bed had been installed, that I get one complimentary call. I had the problem my hips hurting when I lay on my side as well (the neck issue I solved with a different pillow). It’s no fun when you really want to cry when it’s time to go to sleep because you know the pain you’re going to be in when you wake up in the morning this has severely damaged People’s Health in ways you cannot come back from surgery sometimes is the only option but then you have to come home and sleep in the same bed. The worst thing is I convinced a couple of my friends to buy their beds. It was the worst bed imaginable (we have finally returned it). I made it to 5 nights and the pain in my back and hip upon waking in the morning is unbearable. I purchased my bed in 2012 and 3 days ago found mold growing between the air chamber and top foam. I think that review will be go viral! I was instructed to email customer service and put the ladies name that I talked to in the subject line, i sent 3 emails with the problem pictures. Once you find your perfect sleep number told me they do not cover that back... Been miserable every night in it 5 nights mattresses shifting off base above! 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